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About Us

The Pivot Group, LLC (Pivot) is broadband’s leading marketing and CX agency. We collaborate with people who are doing meaningful work in the communities they serve and come alongside them to help their organizations grow and thrive. We accomplish this by assisting organizations in defining and living out their brands, telling their unique stories, and strengthening relationships with their customers.

Pivot was founded in 2004 and we’ve been growing ever since. The formula that drives our success is simple: hire talented people who care and focus on helping our clients instead of making money off clients. Is there a better indicator of the value we provide than our very low client turnover rate? Most of our first clients are still our clients and our retention rates blow away the industry average.

We are a group of dreamers and hard workers who love telling our clients’ stories. We also love pizza. Because pizza.

The values that drive us

Our company values guide our hiring, our conversations, and our daily work. Pivot seeks to:

Value people first

We believe that when we invest in building real relationships and demonstrate genuine concern for all people — teammates, clients and those our clients serve — good things will come.

Do the right thing

Demonstrating integrity in our interactions with teammates and clients is core to who we are. Our goal is to do the right thing in every situation. And when we don’t quite get it right, we act with humility and do what it takes to make it right.

Demonstrate fresh thinking

We provide the right blend of insights and inspiration our clients and teammates are looking for. We’re not content with the status quo, which is why we devote time to learning and professional development to keep fresh ideas flowing.

Get after it

We’re hungry to serve and work hard to create an experience that wows our clients and — just as importantly — generates results. We tackle projects head on, create amazing work and leave a lasting impact.

Have fun and laugh often

Professional doesn’t have to mean “stuffy.” We enjoy the people we work with, and look for opportunities to inject a bit of fun and share a laugh (or two or three) with our clients and teammates.

Proud to serve those serving others

Many agencies do pro bono work. Pivot strives to go above and beyond. It’s in our DNA to use our time and talents to make a difference in the world. We do that through ongoing, significant support of domestic and international causes. Through volunteer work, donations, pro bono work, and discounted nonprofit rates, we proudly serve organizations making a difference in many areas including:

  1. Disaster relief
  2. Human trafficking
  3. Improving education in developing countries
  4. Leadership development for urban teens
  5. Rural economic development
  6. Foster care
  7. Health care

Many of our for-profit clients are also involved in helping others; we find it especially rewarding to help them grow and prosper.