How do you make your customers feel?
Customer Experience, or CX, is the way to win the hearts and minds of customers in today’s competitive marketplace. Our metrics prove that the changes we help you make have a positive impact on your bottom line, your customer satisfaction, and your employee culture. Pivot’s certified CX professionals will guide you through the process. You will gain both happier customers and employees and a healthier company overall.
Customer Experience Resources
The CX Foundational training that Pivot provided for Totelcom was instrumental in our understanding of the environment our customers are in and the changes our company needs to make to provide the experience they are demanding. Competition will be a factor in all our future expansion, and this training program will equip us with the tools and more importantly the teamwork skills required to be successful in any future environment. Jeremy and Aaryn are outstanding facilitators and teachers and make what can be an uncomfortable accounting of the deficiencies of your customer experience a truly positive learning situation.
Customer Experience Services
FOUNDATIONAL CX TRAINING & REINFORCEMENT
Pivot will introduce why CX is important and what it is to your employees, leaving them inspired and energized about making changes.
Pivot will help you identify touchpoints along a customer’s journey with you and then assess that journey by surveying both employees and customers.
EXPERIENTIAL DESIGN & IMPLEMENTATION
Based on the journey mapping, Pivot will work with your team to identify and solve issues within your CX, helping you define what that CX should be and training your employees on how to deliver it.
CX ACCOUNTABILITY & MEASUREMENT
Utilizing Pivot’s proven Call Coaching and Voice of the Customer programs, we help you monitor and make adjustments based on real calls with customers, surveying and CX metrics.
Any transformation takes commitment and reinforcement. Our team comes along side you to provide recommendations and guidance to keep your team focused and energized.
Let’s start the conversation
Something made you read all the text on the page—some need, some opportunity, some burning issue your company has. We’d love to hear more about you and have the chance to tell you more about us. Where do you want to go? We’re ready to help you get there.