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Customer Experience

How do you make your customers feel?

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Customer Experience, or CX, is the way to win the hearts and minds of customers in today’s competitive marketplace. Our metrics prove that the changes we help you make have a positive impact on your bottom line, your customer satisfaction, and your employee culture. Pivot’s certified CX professionals will guide you through the process. You will gain both happier customers and employees and a healthier company overall.

Customer Experience Resources

Pillars of CX

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Definition of CX Process

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The CX Foundational training that Pivot provided for Totelcom was instrumental in our understanding of the environment our customers are in and the changes our company needs to make to provide the experience they are demanding. Competition will be a factor in all our future expansion, and this training program will equip us with the tools and more importantly the teamwork skills required to be successful in any future environment. Jeremy and Aaryn are outstanding facilitators and teachers and make what can be an uncomfortable accounting of the deficiencies of your customer experience a truly positive learning situation.
Jennifer Prather | Vice-President & General Manager | Totelcom

Customer Experience Services

Mgmt_Coaching FOUNDATIONAL CX TRAINING & REINFORCEMENT
Cust_JourneyMap JOURNEY MAPPING
Strategic_Planning EXPERIENTIAL DESIGN & IMPLEMENTATION
Sales Growth CX ACCOUNTABILITY & MEASUREMENT
Product_Training CX CONSULTATION

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Something made you read all the text on the page—some need, some opportunity, some burning issue your company has. We’d love to hear more about you and have the chance to tell you more about us. Where do you want to go? We’re ready to help you get there.

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