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Getting Your Team Ready

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Everyone in your organization is responsible for creating a great customer experience. Pivot believes in empowering teams and teaching leaders to create positive accountability and customer experiences that go beyond what’s expected. These are key to increasing customer satisfaction, improving loyalty, and revenue growth. We focus on practice, not theory. Our training recipe includes motivation, occasional kicks in the pants, sprinkles of reality, and a lot of fun.

Training Resources

I recall seeing Pivot at a couple of industry trade shows back in 2018 and sat in on a presentation or two to hear what they had to say. I could tell immediately that I wanted to do business with a company like this. They were forward-thinkers and fun to talk with about all-things related to marketing/branding/surveying/favorite foods. Cumberland Connect has partnered with Pivot to conduct both onsite and remote training sessions mainly around broadband education and consultative sales skills. Having been an electric cooperative business for 80+ years, we had a monopolistic attitude towards anything regarding sales. When we launched our broadband subsidiary in 2019, we knew that we need to change this mindset. Jeremy has been awesome in leading onsite training events with our teams of employees. The training sessions are fun, educational, enlightening, and team building!
Mark T. Cook, P.E. | Broadband Manager | Cumberland Connect

Our Training Services

Reinforcement Live and On-Demand Reinforcement Successful staff growth depends on repetition and reinforcement.
Staff_Dev Onsite Staff Development Develop your team's customer service skills with Pivot's comprehensive and customized onsite staff training programs.
Accountability Call Coaching Program Change only occurs when teams know they're accountable to a set of expectations.
Cust_JourneyMap Customer Experience & Journey Mapping Companies that focus their efforts on improving the CX will win the hearts and wallets of their customers.
Sales Growth Sales and Revenue Growth We believe the basics are still the best methodology.
Product_Training Product Training Faking it will never work in the long run.
Strategic_Planning Strategic Planning Sometimes you just have to get away and have your leadership teams focus on the big picture, strategic plan necessary to move your company forward.
Mgmt_Coaching Management Coaching Sometimes our leadership teams need a little shot in the arm.
Culture_Change Culture Change Many industries have enjoyed a long period of time where they were the only game in town.

Let’s start the conversation

Something made you read all the text on the page—some need, some opportunity, some burning issue your company has. We’d love to hear more about you and have the chance to tell you more about us. Where do you want to go? We’re ready to help you get there.