Review the resources we have developed for the recovery phase of COVID-19
Team Webinars
EMPLOYEE EXPERIENCE DURING A COVID-19 ENVIRONMENT
While so much time and effort has been focused on taking care of customers, don’t forget about taking care of your team. Engaged teams who feel the care and concern of leaders will do the same for those they serve. Join us as we discuss and share ideas about how to take care of the people who are taking care of your customers. Download PDF
Show LessTHE MARKETING STRATEGIES IN A COVID-19 ENVIRONMENT
What are the right marketing strategies for where we are right now? What should we be doing to plan for recovery? What are some things to be thinking about as we hope for the new normalcy to emerge? We continue the roundtable format and share examples that line up with the strategy recommendations we present. Download PDF
Show LessBUSINESS OUTREACH IN A COVID-19 ENVIRONMENT
Just like you are adjusting to a new business environment, so are your business customers. In this roundtable we discuss things our clients are doing to support local business and proactively meet their evolving needs. Download PDF
Show LessCUSTOMER COMMUNICATION IN A COVID-19 ENVIRONMENT – PART 2
Once again we joined in a roundtable discussion to exchange ideas as we continue to navigate an unprecedented environment where our network is the underpinning glue keeping our communities connected. Download PDF
Show LessCUSTOMER COMMUNICATION IN A COVID-19 ENVIRONMENT – PART 1
In our first roundtable discussion, we created a client forum to facilitate a discussion about effective communication with customers during the pandemic crisis. Download PDF
Show LessFOCUS ON CUSTOMER SERVICE CALL CRITERIA
Challenging times call for a change in how we communicate with customers. Heightened emphasis needs to be placed on speaking with customers in a sincere and heartfelt manner. Now, perhaps more than ever, is the time to place greater focus on seeking to truly understand their needs, offer them compassion, and respond with empathy as we help customers adjusting to new ways of life and changing needs. Download Call Criteria Download Slide Deck
Show LessSOCIAL MEDIA Q&A WITH JENNY GREEN
Do you ever wonder what to do with your social media? Social media strategy is even more important during stressful times. Pivot’s Jenny Green answers a few questions that may help you navigate your online waters. Download PDF
Show LessTIPS FOR IMPROVING COMMUNICATION WITH YOUR SUPERVISOR
Communication goes both ways. Now more than ever it’s incredibly important to keep the lines of communication healthy with your supervisor. Here are a few tips to do just that. Download PDF
Show LessGRACE BEFORE GROWTH
In this time of fear and uncertainty for our customers and employees, humanity is the most important compass to guide our actions. To earn your place in people’s hearts, minds and memory, deliver them grace. This means the rules, policies and standard agreements used in normal times need to be reviewed with a new lens and enforced with sparsity and caution. Download PDF
Show LessMEASURING THE HEALTH OF COWORKERS
The world has changed dramatically in a short amount of time and some people are doing better with this than others. Help your team by knowing what to look for, what to say, and the actions you should take when concerns arise. Download PDF
Show LessANXIOUS CUSTOMERS IN ANXIOUS TIMES
As a frontline staff member, you are dealing with customers who may be more stressed than ever. Here are a few things to try and keep in mind as you work your magic with your customers and members. Download PDF
Show LessEMPLOYEE ANXIETY: CUES AND COPING
If you are a manager or supervisor, check this one out. Your team may be more stressed than you think. Here are some ways to look for it and help reduce the increased anxiety everyone may be feeling. Download PDF
Show LessWORKING FROM HOME THE RIGHT WAY
Working from home is new for lots of people. At Pivot, many of us have been doing it for years. Here are some of our best practices to keep in mind if you are working from home or about to start. Download PDF
Show LessIndustry/FCC Resources
FCC APPROVES SEVENTH SET OF COVID-19 TELEHEALTH PROGRAM APPLICATIONS
FCC APPROVES SIXTH SET OF COVID-19 TELEHEALTH PROGRAM APPLICATIONS
OVER 750 BROADBAND AND TELEPHONE PROVIDERS EXTEND KEEP AMERICAS CONNECTED PLEDGE
Helpful information from the CDC on maintaining a healthy work environment
FCC APPROVES FIFTH SET OF COVID-19 TELEHEALTH PROGRAM APPLICATIONS
Email us for other training that your team needs and we’ll do our best to deliver it quickly
Let Us Know What You Need
We hope you have found our material and content helpful. We are truly here to serve and support you. If there are other types of content you need, please let us know. If you are a Pivot client and need support on customizing any of this material for your brand, please let your Account Executive know. If you aren’t a Pivot marketing client, we are still here to support you. Contact us at
503-608-7810
getinfo@askpivot.com
Contact Us