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COVID-19 Resources

AS YOU HELP THEM, LET US HELP YOU

This is a challenging time for everyone. Your customers, employees, and community are being impacted and people are struggling. You and your team are stepping up to serve. There is so much to do. We can’t help you with installs and tech support, but we can give you tools to make your work easier. Please use these as you wish. If they provide some help and relief to you, we’ve done our job.

We’ll keep adding to this page, and much of it will be based on your needs and requests. So please tell us what you need. Our communities and country will get through this as we work together. Thank you for all you are doing to keep our communities wired and connected during this critical time.

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Company Announcements

(Letters, Signage)

During this time of ever changing information communication is key. Feel free to pick and choose what you need from the assets available for download below. Some information may apply and some may have to be adapted and customized to fit your needs. Then send the information out as an email, letter and/or blog. Feel free to add it to your website and link back to it from one of the applicable social media posts found below.

Company Response

Download

CEO Letter #1

Download

CEO Letter #2

Download

Office Closure Sign: Long

Download

Office Closure Sign: Short

Download

On-Air

(Video, Radio, On-Hold Messages)

Videos & Radio

Scripts

On-Hold Message Script

Ensure your on-hold messaging is in tune with what your customers need to hear from you.

Download

Radio Scripts

There are three radio scripts for your use. Need help producing a radio spot? Contact us.

Download

Social Posts & Digital Assets

(Content and Images)

Review our recommendations, which will help guide your social communication during this challenging time. There are multiple posts (with more coming each week) that cover a broad range of topics related to company operations, work from home tips, and ideas to keep kids and adults entertained. Copy and paste the post content directly from this web page. Right click on the image to download and save to your computer.

Like you—and everyone in our nation and across the world—we are watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation.

As your trusted local provider, our priority is taking care of you as you navigate this trying time. We want you to make sure you have access to the services you need, so please call us today to discuss your connectivity needs. [Add details if you are offering special internet speeds, discounted pricing, unlimited data, etc. during this time.]

As your trusted local provider, our priority is taking care of you as you navigate this trying time. We want you to make sure you have access to the services you need, so please call us today to discuss your connectivity needs. [Add details if you are offering special internet speeds, discounted pricing, unlimited data, etc. during this time.]

We know that, as people do the important work of staying at home to prevent the spread of the corona virus, the need for internet-related services will increase. Effective [immediately],your speed will increase to [1 Gbps].

You don’t have to worry about your internet service during this time. Our [fiber] network is robust, built with redundancies and safeguards in place for 99.999% uptime. It can handle the additional demands being placed on it and we are monitoring the network daily. We’ll keep you connected, so you can keep working, browsing, and streaming without issues.

The situation presented by COVID-19 is affecting people in many ways, some of them economic. If you are struggling to pay your bill, we will not turn off your service or charge fees for late payments. Call us today.

We know that the demands on our network will be greater as people work from home and stay at home. We’re proud to offer our customers no data caps during the COVID-19 situation, so you can upload and download to your heart’s desire.

We are still here to serve you. Call us at XXX-XXX-XXXX between the hours of [HOURS] and we’ll do our best to help you as soon as possible. [To keep our staff safe, our representatives are working from home to keep themselves safe while they continue to help with your needs.]

We are still making repairs and installing new service for customers. If a technician comes to your home, you can let them inside, and they will maintain a safe six-foot distance (following recommended CDC “social distancing” guidelines) from you at all times. Technicians will also clean areas inside and outside the house carefully before they leave to maintain cleanliness.

To follow the latest recommendations regarding social distancing, we ask that you call rather that come into our physical office. Our team is here to serve you.

If you need to come in to pay your bill, talk to a team member, or just say hi, you can. We simply ask that you maintain a safe distance for your health and the health of our office staff. And don’t worry—our offices are cleaned regularly and carefully.

We recognize that these are extraordinary times that call for all of us to respond with compassion and action. For that reason, we are [making a contribution to our local food shelter in the amount of $XXX]. This is our effort to support the communities where we all live. Stay well!

While we recommend you stay at home as much as possible right now, you can still use our internet service in the following locations: [list]. Enjoy our blazing fast speeds all from the comfort of your parked car.

While we recommend you stay at home as much as possible right now, you can still use our internet service in the following locations: [list]. Enjoy our blazing fast speeds all from the comfort of your parked car.

Our communities, our country, and our world are resilient places. Together, we’ll see our way through this situation. Stay well, friends.

We know there are a lot of uncertainties, anxiousness, and fear out there. We believe this too shall pass, and we’ll be stronger because of it. Be well.

Your health and safety are important to us. In this current environment of the COVID-19 pandemic, we have decided to cancel all community events during the month of April. These events include: [insert list].

If you need pay your bill, talk to a team member, or just say hi, you can. Call our office(s) or go to our website to chat with us online.

If you need pay your bill, talk to a team member, or just say hi, you can. Call our office(s) or go to our website to chat with us online.

Like you—and everyone in our nation and across the world—we are watching the news about COVID-19 carefully and doing what we can to respond thoughtfully and responsibly. The communities we serve are strong, and together we’ll all get through this challenging and unprecedented situation.

Now more than ever, personal hygiene is important. Even though you are at home, washing your hands frequently and thoroughly is crucial. While there are many guides out there on proper hand-washing techniques, this is one of our favorites.

Did you know your cell phone has 10x more germs than a toilet seat? So, while you’re washing your hands consider washing your phone too. Here is a handy article on some ways to go about disinfecting your phone.

It is important to treat a work from home scenario as though you are working from your office. Wake up early, get showered and dressed, and take your usual breaks and lunch break like you would normally. This structure will help you keep your regular rhythm and keep your day from getting away from you.

Suddenly working from your bed, your kitchen table, or your couch all seems enticing. However, setting up a designated workspace will help you eliminate distractions and stay focused during office hours. There’s nothing worse than working from your kitchen table with a pile of dirty dishes staring at you. Trust us.

Having a reliable internet and phone connection is paramount while working from home. We recommend running an internet speed test to assure you are able to maintain productivity with a number of new devices being connected on your home network. If not, give us a call—we’re waiving data charges and running promotions to help you and your kids work productively from home during COVID-19.

Set expectations with your team around your availability and make it clear when and how people can best get ahold of you. Phone calls, text messages, instant messaging, emails, and video conferencing are powerful ways to stay connected with your team during this time.

Working from home is not always easy on everyone and your team may be struggling with uncertainty, loneliness, their workload, or more. Now is the time to be a good neighbor—reach out and check in with your team.

Matching your playlist to your task at hand can be a great way to get motivated, stay focused, and conquer your task list. Personally, we recommend Metallica and Mozart.

Working from home and social distancing can be hard. Maintaining your mental health is important for creativity, productivity, and your overall well-being. Check out this list of ways to support your mental health during COVID-19. We like the idea of getting out in nature and reaching out to venerable neighbors.

Because schools are temporarily shut down as a means to slow the spread of COVID-19, working from home with littles can be challenging. We recommend planning activities to keep your kids entertained so you can remain productive.

Staying informed is crucial to your health and safety. We recommend sharing resources with your team on new developments in your area. Follow sites like the CDC’s Coronavirus page or the World Health Organization’s page to stay updated.

Looking for something to do while at home? Check out our watchTVeverywhere or Video on Demand platforms for great movies and shows.

We want to hear from you! What are you doing to stay busy while at home?

We’re curious—how many of you are using this time at home to deep clean?

We hope this time for you working from home is safe and productive. And once you’re done working for the day, check out this list of shows to binge watch while stuck inside.

Let Us Know What You Need

We hope you have found our material and content helpful. We are truly here to serve and support you. If there are other types of content you need, please let us know. If you are a Pivot client and need support on customizing any of this material for your brand, please let your Account Executive know. If you aren’t a Pivot marketing client, we are still here to support you. Contact us at