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SUMMARY:In the Shadow of Global Competitors: Winning Broadband Retention
DESCRIPTION:Jeremy Graves will be speaking with our clients and friends from OEC Fiber at the NRECA show in San Diego. Rural broadband retention is won or lost long before a member cancels. It happens in the support call after the third reboot\, the install follow-up that never happens\, the unclear handoff between service and support\, and the moment a frustrated member decides whether the co-op still feels like the right provider. This session explores how electric cooperatives can design broadband support models that reduce friction\, improve retention\, and create more consistent member experiences. Using real-world examples\, panelists will discuss how team structure\, support workflows\, communication standards\, and call coaching can turn technical interactions into trust-building moments.
URL:https://askpivot.com/event/in-the-shadow-of-global-competitors-winning-broadband-retention/
LOCATION:San Diego Convention Center\, 111 Harbor Drive\, San Diego\, CA\, 92101
CATEGORIES:Speaking at Conference
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