Vice President of Customer Experience
Small but mighty. A graduate of George Washington University, Aaryn majored in anthropology and journalism. Before coming to Pivot, she spent nine years as Marketing and Communications Director for Randolph Telephone Membership Corp and seven years as Director of Communications for the NTCA. Aaryn and her husband live in North Carolina with their two children, where (if you’re lucky) you might see her dance in a Dancing With The Stars knock-off for the local college scholarship fundraiser.
Front End Developer
Upfront guy. North Carolina native, Adam, brings extensive programming, web development, and project management experience to his role at Pivot. An avid runner, Adam picked up the sport when he was 19 as a way to build and maintain fitness, and enthusiasm that has blossomed into a passion. A self-taught cook, he enjoys experimenting with new recipes. Adam’s favorite food is sushi, and he believes he could eat if for every meal. Favorite song: “If You Knew Sushi Like I Know Sushi.”
Senior Production Designer
Quick on her toes. With a solid background in graphic design and photography, Amber McAlary brings a keen and resourceful eye to the Pivot Design Team. After studying dance as a child, Amber recently returned to ballet as an adult, where she found a warm and receptive dance community. Raised in the country, the outdoor spirit is in her blood. If you’re a fan of delicious vegan fudge, Amber’s the person you want on your speed dial.
Ana Ibáñez Pankey
Senior Project Coordinator
Absolutely polyglottal. Ana brings a degree in Business Administration to her role at Pivot, along with experience in a wide variety of marketing-related roles and the ability to speak multiple languages. With secret plans to one day live on the beach in Mexico, Ana naturally gravitates towards large bodies of water, such as oceans and lakes, and loves to unleash her creativity through music (she plays piano and flute) and interior design. Lifetime goal: Eating an entire bag of Cheez-Its in a single sitting.
The quiet man. Before coming to Pivot, Andy knocked around the copywriting profession for more than 20 years, wordsmithing for companies like AT&T, Microsoft, and Nintendo. He’s had 14 plays produced, and been published in several books, magazines, and trade journals. When not setting words to paper, Andy can be found in local cinemas catching up on the latest movies.
Senior Project Coordinator
Kickin’ it. Born in Germany, Annaliese received her degree in Business Administration, with concentrations in Marketing and Management, from Western Washington University. As captain of her college soccer team, she led the Vikings to victory in the DII Women’s Soccer National Championship. Living a healthy vegan and gluten-free lifestyle, she loves cooking and baking, and founded a recipe club that sells baked goods to benefit non-profits. Ask her about “Chick, Please!” when you get a chance!
Senior Account Executive
The star. Annie Mordhorst is a Customer Experience Account Executive for Pivot. Before that, she was a Marketing AE for us. Annie loves working with teams so they are empowered to deliver the customer experience of their dreams. She has a bachelor’s degree in business management from George Fox University and a master’s degree in culture, policy and management from City University London. She loves to run and teach indoor cycle classes and has a whole lot of EDM on her playlist.
Senior Web Developer
The webber. Anthony loves programming. He is pleased by well-organized, efficient, and maintainable code. Responsive & beautiful (both to view and to manage) websites are his sustenance. He has a degree in music composition from the University of Oklahoma, and sees web development as music with a dash of chess. Anthony lives in Wisconsin with his wife and four children, whom he loves even more than olives and ultimate Frisbee. Anthony cannot move his right toes — make sure to ask him why sometime.
Left turns only. Holding a degree from The Art Institute of Portland, Austin comes to Pivot following a successful career in package design, as well as the entertainment and solar industries. He loves to go on walks with his kids and has lately challenged them to see who can draw the fattest cat. He takes every opportunity to celebrate being left-handed and enjoys making wrong turns for the fresh discoveries he makes. It also explains why no one will drive with him.
Design Floor Manager
Good boy. Beacon is an English cocker spaniel, born in Iowa. He moved to the Pacific Northwest at only 8 weeks of age, though to him it felt like 56. Beacon’s professional background is in fetch, pheasant hunting, and snuggles. Today, he manages the quality of life for Pivot’s team of creatives. In his spare time, Beacon enjoys his Chuck It ball, wrestling with his cat-friend Tranq. An optimist and terrific listener, Beacon is an Enneagram 7.
Business Development Account Executive
Excelsior! After more than a decade of experience working for a local credit union and with a degree in Business Administration (and a concentration in Finance), Ben comes to Pivot to head up our office in Clarksville, Tennessee. He’s an enthusiastic Alabama football fan, which has had its challenges considering he’s a native of its neighbor state to the north—but he finds that winning helps him sleep better at night. A devoted family man, Ben and his family are loyal fans of the Marvel Cinematic Universe. ‘Nuff said.
The Competitor. Bernie is a well-respected leader in the independent telecom industry, and has a comprehensive understanding of the telecom industry. Before coming to Pivot, he spent seven years as vice president of business development for the National Telecommunications Cooperative Association (NTCA). Bernie is an avid football fan with a passion for the Steelers, though he has never lived in Pittsburgh. Call Bernie at 240-423-0058.
Design for humans. Brandon comes to Pivot following a career teaching Branding and UX Design at George Fox University, and running an active design practice where he worked for a variety of prominent clients, such as Tim Burton, John Legend, Walt Disney Studios, and Princeton University. Outdoor adventures frequently coax Brandon to explore the untrampled world where people rarely go. Intelligence, creativity, and an adventurous spirit were all positive qualities that made us sit up and take notice—but when we heard that Brandon also loves donuts, we knew we’d found a person who truly belongs at Pivot.
Nonprofit Account Executive
All the right moves. A graduate of the University of Portland, Carissa comes to Pivot with a robust background of working within several nonprofit organizations in Oregon, particularly in the realm of fundraising and development. She loves the outdoors and drinking coffee as the mist rises outside her tent. Musically-inclined and increasingly well-read in British mysteries, her sandwich of choice is the Reuben. Veteran Carissa-watchers comment upon her tendency to dance when she gets excited, particularly noting a move entitled, “noodle knees.” America’s got talent, indeed.
Tastemaker. Carol Vaughan graduated from Regent’s University London with a degree in Fashion Marketing, whereupon she launched a successful career in luxury retail management. After taking a break to raise a family, she returned to the workforce as a Marketing Specialist for Silver Star Communications in Wyoming. She works for Pivot from the Raleigh/Durham area of North Carolina and considers herself an amateur foodie, which includes growing her own veggies, cooking, and eating. Okay, mostly eating.
Ripe mind. Carrie comes to Pivot with a degree in Graphic Design from Portland State University and many years of experience in field. Carrie also devotes time to working as a small group leader for teens, a lifelong passion that has only grown over the last 17 years. An avid player of World of Warcraft (and other video games), she loves to cook, snuggle with her dogs, and watch too much TV with her husband. If you’re a fan of the movie, Gentlemen Broncos, rest assured there are now two of you in the world.
Artistic license. Armed with a degree in Graphic Design from George Fox University and several years’ experience in the industry, Catherine brings considerable creative energy to Pivot. In her private life, she’s a big fan of houseplants, while she pairs her love of thrift shopping with a minimalistic sensibility in an effort to achieve a zero-waste lifestyle—and she’s inclined to wear Birkenstocks all year round. Catherine’s entertainment preferences involve an aggressive reading schedule, as well as anime, and a love of video and board games. Nerdy? Nah—we consider her Northwest normal.
Director of Marketing Services
Go the distance. Chelsea has worked in Pivot’s research division and now serves as an Account Executive. She comes to Pivot from three and a half years in the public sector with a focus on public information, citizen engagement, and emergency management communication. Chelsea is an avid runner, leading a Hood to Coast team every year and always looking for a PR in her next marathon.
CX Programs Specialist
Sand between your toes. Courtney graduated from the University of Idaho with a bachelor’s degree in business, and worked for the University of Redlands and the Irvine Company before moving to Portland in 2002. She did the important work of raising a family before joining Pivot’s research team. Today, she enjoys hiking, biking, running, camping and road trips, and daydreams about sunny beaches.
The Dreamer. Before founding Pivot, Dave ran the marketing practices for two national consulting firms. Dave holds a business degree from San Diego State University and has completed the AMA School of Marketing Research, University of Notre Dame. When he’s not trying to help clients, he can be found spending time with family outdoors especially if it’s in a campground or on a lacrosse field. Dave is particularly passionate about helping children in need around the world, and is constantly on the search for the world’s best chocolate mousse.
Corporate Marketing Manager
Dawn by daylight. Dawn comes to Pivot with a degree in Marketing from the University of San Diego, a rich abundance of marketing and nonprofit management experience, and as the host of the popular Why We Work podcast. Her passions include community involvement, horseback riding, CrossFit, rabbit-hole conversations, and airplane turbulence. While she’s a self-proclaimed nacho queen, her favorite meal is actually the combination of a burger, fries, and an IPA. There’s a legend that she once ate 40 bananas in a single day—sadly, the legend doesn’t tell us why.
The naturalist. Dominique earned a degree in Communications from Portland State University and worked in project management and marketing before coming to Pivot. Growing up, she lived in a cabin in Lake Arrowhead, California. Dominique has cultivated a passion for gardening and being in nature, having recently backpacked through Montana, Idaho, Arizona, Utah, and New Mexico. Her traveling companion was a small rescue dog named Lily. Dominique’s perfect life would include having burritos every day.
Vice President of Creative Services
The one and only. Erik has been a consultant with Pivot Group since 2005, and has more than 20 years of marketing and advertising experience. Erik’s skills include development and implementation of marketing plans, creative direction, branding and image strategies, and advertising and promotions. Erik and his wife are the parents of two daughters, and he lives and dies (mostly dies) with the Seattle Mariners every season.
Fuel injected. Erin brings wide-ranging Marketing and PR experience to Pivot—from World of Speed, Motorsports Museum to Warner Bros. television, along with multiple contractor and agency jobs. She married her high school sweetheart, with whom she has three boys—so, when she’s not at work, she’s likely attending some sporting event. And yet, all this good must come with a dark side—in Erin’s case, it’s her addiction to true crime podcasts and strong coffee. Very strong coffee.
High fidelity. Before coming to Pivot, Eve worked as an independent media consultant for eight years and served as a Traffic Coordinator at Greenspun Media. She studied interior design at The Art Institute, and loves spending time with her two children. Eve is also a vinyl collector—she loves to see great bands and hunt for new songs to love.
Digital Marketing Specialist
Let’s do the mind wrap again. As a born traveler, Hannah doesn’t like to be tied down to a single location—there are just so many exotic islands on which to live! While her career has been steeped in the internet marketing and sales fields since 2014, she comes to Pivot with a background that includes life coaching, radio promotion, podcasting, and much more. Obsessed with attempting to unravel how the universe works, Hannah’s passionate about speaking on stage and teaching spirituality—she also enjoys watching movies that, in her words, “bend the mind and reality.”
Jacqueline Enos Gore
Sales Support Administrator
Wanderlust. Jacqueline comes to Pivot from a career in retail management spanning 16 years and 5 states. She received her Bachelors of Science from Drexel University in design and merchandising, and also studied at Oklahoma State University. She finally settled in the Pacific Northwest, though she’ll never turn down the chance to travel just about anywhere with her husband and two sons. She loves reading nonfiction, buying craft supplies she intends to use some day, and falling asleep on the beach.
Digital Services Director
Quicksilver. Jenny came to Pivot in 2014 and has spent over a decade in marketing. As Pivot’s Digital Manager, she has a passion for digital, especially social media marketing. Jenny holds certifications in Google Search and Google Display advertising, has gone through Facebook’s Blueprint courses, and is social media marketing certified through HubSpot and SO ME Academy. Jenny holds a bachelor’s degree in journalism and communication arts from George Fox University and married her college sweetheart, David. Jenny has two dogs, Hank and Lucy, and if you get really friendly with her, she may show you her superpower: singing the alphabet backwards.
The Volunteer. Jeremy leads Pivot’s day to day operations and has particular passions for improving the customer experience and the color orange. Jeremy, a graduate of both Missouri State University and the University of Tennessee, now resides in Tucson, Arizona with his wife and three children, but still lives and dies by the Tennessee Volunteers.
Persistence of vision. Jill graduated from the Cleveland Institute of Arts with a BFA in Animation, putting their training to use in bringing music videos and film animation to life. Holding down the Pivot office in Cleveland, Ohio, they currently share a home with two other animators, a husky, a cat, a snake, two hamsters, and two hermit crabs. A frequent skateboarder, Jill also enjoys thrifting for weird objects and has a passion for anime and indie video games. they also admit to being obsessed with frogs. Per Jean Rostand, “Theories pass. The frog remains.”
Viewfinder. Much more than just the man behind the camera, Josh is the driving force behind Pivot’s video team—focused on planning our shoots, capturing the cinematography, teasing out the stories we share, and nailing them down in the editing room. Self-taught in all things computers, he also plays the role of technical guru at Pivot. Josh’s varied interests include reading, cooking, and soccer. He’s currently on a mission to produce a perfect batch of homemade pork bone ramen broth.
Sweetie. Kathleen has been a bookkeeper and accounting assistant since college, when she graduated from the University of Portland with a bachelor’s degree in psychology. She has worked for companies including Reser’s Fine Foods, the Beaverton School District, and various nonprofits. Before coming to Pivot, Kathleen spent seven years as a volunteer bookkeeper for a local church. Kathleen loves camping and taking RV road trips with her husband and their three children. She has a sweet tooth a mile long, loves quilting and painting, and is a registered member of the Osage Tribe in Oklahoma.
Social Content Writer
Happy hodophile. Leah comes to Pivot with tons of experience in developing social media content. She currently calls the Houston, Texas area home—but on any given day she’s likely to be found working from such places as Burlington, Vermont or Lima, Peru. When travelling, Leah likes to pick up refrigerator magnets as reminders of her fun adventures. How many magnets can you fit on a refrigerator before it tips over? Leah’s the person to ask.
Snowman. Leif was the Marketing Manager at Hiawatha Communications before joining the Pivot team. He has held positions in marketing and sales in the telecom industry for more than 20 years, served in the U.S. Army as a Russian linguist, and has studied Russian history and music performance. In his spare time, Leif enjoys spending time with his wife and children, listening to jazz, shoveling snow and more snow, and sampling beer as often as he can.
Wind in her hair. Lydia comes to Pivot with a degree in Marketing from George Fox University. She takes a passionate interest in the movement to stop human trafficking, and has spent time living in Thailand. An outdoor sports enthusiast, Lydia enjoys running, soccer, tennis, hiking, backpacking, and most recently kiteboarding. Deeply competitive, she’ll take on almost any challenge. Good advice: Don’t challenge her to anything that involves eating cheesecake. You’ll lose.
Multitasker. Merry comes to Pivot after being the Manager of Product and Marketing at DirectLink in Canby, Oregon. She holds an accounting degree from Alfred State College in New York. Merry is an avid audiobook listener while doing just about anything, and enjoys traveling now that her kids are adults. She also volunteers regularly for the American Red Cross—thank you, Merry!
The active listener. Michele comes to Pivot with 20 years’ experience in broadband and telecom, and has focused her last 10 years on Marketing. Her personal passion lies in coaching and listening, leading her to create a popular podcast, Live Less Afraid, in order to help normalize discussions about mental health. When she’s not traveling the world and exploring new countries, Michele loves gardening and spending time with her family. A charm school graduate with a love of 80’s rock & rap, she’s nonetheless the type who’ll KISS and tell. (Seriously, ask her about the KISS concert she attended.)
O captain! My captain! Mike comes to Pivot after owning his own marketing agency in Portland and providing client management services for many years. He has a Bachelor of Science in Business Administration from Arizona State University, with a specialization in marketing. Mike loves coaching basketball and baseball, and has volunteered hundreds of hours with Lines for Life. He is a regular runner and has participated in many marathons and other road races. Go, Mike!
Vice President of Marketing
Patron saint of marketing. Monica’s client projects include developing and implementing marketing and communication strategies, new product launches, and corporate branding. Before joining Pivot in 2005, Monica worked in marketing and communications management for Canby Telcom and two different nonprofit organizations. Monica lives in the Sacramento area with her husband and two teenage sons, but will always call Oregon home.
Digital Marketing Specialist
The good sport. Recent George Fox University alumnus Myles Littlejohn brings his keen Marketing sensibilities to bear at Pivot. Myles and his wife make their home in Newberg, Oregon—when they’re not out paddleboarding on a local river or lake. An avid sports fan, he barely discriminates in terms of his passion, having actively participated in seven different organized sports. Simply put, he enjoys anything that’s sports-related, sports-adjacent, or near the word “sport” in the dictionary.
CX Programs Manager
Sneakers. Nicole comes to Pivot after teaching for two years and, before that, nearly twenty years in retail management. She holds an MBA from Grand Canyon University and a Bachelor of Science degree from Southern Illinois University in workforce education and development/training and development. Nicole is an avid runner who enjoys 5Ks, 10Ks, and half marathons, and tries to run a half marathon in a different national park each year. Her long-term goal is to own a pet pig. Dare to dream!
The quartermaster. Phoebe graduated Wheaton College in Norton, Massachusetts with a BA in Medieval History and Medieval Literature. She’s an avid enthusiast of Dungeons & Dragons and runs weekly games for friends and family. Her culinary tastes run towards pie, white cheddar popcorn, and goldfish aka “the finer things in life.” Phoebe is Pivot’s resident professional pirate and she comfortably knows her way around a variety of sea shanties. She also loves puns and is a repository of “fun facts.” Our advice: don’t get her started.
Highfiver. When Rachel is not riding horses, painting or exploring, she is a graphic designer. Before coming to Pivot she studied graphic Design, lived in New York where she pursued art and design, and married her best friend, Matthew. Rachel loves an 8 oz. Stumptown latté in the morning. Her most true love though is her son Coen.
Senior Digital Marketing Specialist
More than meets the eye. Before coming to Pivot, Randall Spence ran his own web development company, worked as an advisor, and helped shape the web development curriculum for Bellevue College in Washington. Once a bass player in a Seattle-based band, Randall now resides in sunny Las Vegas, where he’s still passionate about music and constantly seeks out new artists. Transformer figures from the ‘80s and Shogun Warriors from the late ‘70s form the core elements of his vintage toy collection. When you meet him, avoid asking him how much he had to pay for a tiny yellow Keshigomu figure from Japan to complete his Transformer collection—it’s still a sore subject.
The most interesting man in the world. Rod is a creative artist with many years’ experience as a freelance graphic designer. He studied fine art and graphic design in British Columbia, and worked for more than 10 years as a contracted Art Director for Glas Water, developing and promoting their beverage products throughout North America. Rod specializes in corporate identity, brand development, custom lettering and 3D illustration. Rod was raised in Congo, Africa—where he remembers Christmas on sunny beaches with his family—and now lives in Oregon with his wife and children.
Web Maintenance Manager
Player one. Before coming to Pivot, Ryan was an IT support specialist for three years and an economic support specialist for three years. He has a bachelor’s degree in general business management with an emphasis in technology from the University of Wisconsin – La Crosse. Ryan is an avid long distance runner, a retro game collector, and loves spending time with his wife and children.
Director of Marketing Operations
A beautiful mind. Sandee has a Bachelor of Science in psychology and an MBA, both from the University of Iowa. She comes to Pivot after 12 years at Liberty Communications, and has expertise in sales, operations, customer service, marketing, and process improvement. She loves to dirt bike, can split wood with an axe, but hates mashed potatoes. Two out of three ain’t bad.
A brighter shade of deep. Shaye comes to Pivot from George Fox University, where she developed her skills as a Graphic Designer for George Fox Athletics. A connoisseur of fine food (sushi, fruit, donuts, diverse varieties of lemonade), she loves videos about math and physics, actively arguing debating and discussing obscure questions, and watching movies that require multiple viewings to unravel. Ice cream? No. Milkshakes? Yes. Complicated? You betcha.
The art of living. Sophia comes to Pivot with a BA in Graphic Design from George Fox University and experience in the specialty beverage industry, where she “learned to make a pretty bomb pour over.” Originally a native of the San Francisco Bay Area, Sophia currently lives in NE Portland and loves the Pacific Northwest lifestyle. A woman of many enthusiasms, she’s totally onboard with yoga, cats, literature, personality tests, and Spotify lists. Furthermore, she loves all kinds of soup and prepares an epic charcuterie board. She’s a bundle of energy, this one.
Senior Insights Manager
Digging deep. Steve has enjoyed the field of market research for nearly 30 years, having owned two full-service research companies prior to joining Pivot. He has designed and managed more than 1,000 studies for a client roster that includes 3M, Intel, Microsoft, Hewlett-Packard, Adobe, and LG. He received his bachelor’s degree from the University of North Dakota and an MBA from the University of Minnesota’s Carlson School of Management. In his spare time, Steve enjoys golfing, wakeboarding, and hiking.
Suzanne St. Pierre
Creative by nature. Located in Utah, Suzanne worked in marketing for All West Communications before coming to Pivot, and has substantial experience in the healthcare industry. Suzanne enjoys outdoor adventures, such as hiking, biking, kayaking, and snowshoeing—either with friends, or with her husband Eric and their German Shepherd, Nellie. Among her list of likes you’ll find: Chocolate, Stout, Chocolate Stout, pasta, bread, wine, tattoos from Ireland, and Halloween. She’s a person who clearly has found a lot to like in the world!
The planner. Before Pivot, Tocia was a Program Supervisor for the NTCA and a Special Projects and Meetings Coordinator for the Pharmaceutical Care Management Association. She has her AAS degree in business administration and is currently working on a bachelor’s degree in tourism and events management. Tocia has a heart for community service, and has served with the American Heart Association and, currently as a Girl Scout leader.
Vice President of Finance and HR
Mimi. Toni has a bachelor’s degree in accounting from Linfield College, and began her career as a CPA with Arthur Young & Co. After taking time off to raise a family, she helped plant a church in Wilsonville, Oregon, where she worked for 20 years. More recently, she has worked with both a start-up and a labor union council. Her passions are her two grandchildren, her dog Mango, and exploring the wonders of Oregon’s wine country.
Make a splash. Tori comes to Pivot after six years working as an account lead for two marketing agencies in Sioux Falls. She has a Bachelor’s degree in Advertising from St. Cloud State University in Minnesota. She loves spending time with her daughter and husband, reading, and boating on the Missouri river. She was a competitive swimmer for ten years and still loves to take a dip.
Webspinner. Travis comes to Pivot with a BFA Multimedia Web Design from the University of Colorado and after more than 15 years of putting that education into practice. From his office in Happy Valley, Oregon, he’s dedicated to making the web-building process as smooth and easy as possible. Family is important to Travis, whether they’re on the road in their travel trailer or gathered around the dinner table at home. He met his wife while singing in a karaoke dive bar. Smooth.