Got a rep who crushed a call this year? Show them some love with a Golden Headset nomination.
We’re looking for exceptional calls in categories like Best Call Control and Best Handling of an Upset Customer—the ones where the rep:
- Nails the acknowledgment and restates the customer’s concern
- Keeps courtesy tight (no passive language, no filler words)
- Uses the caller’s name to build real rapport throughout the call
How to Nominate:
Email nicole@askpivot.com with:
- Rep’s name
- Month of the call
- Call number (1–5)
- Why it stood out
Nominations are open now through December 31.
Encourage your team. Celebrate their wins. Inspire others to reach for greatness.
*Other awards are available on a purely statistical basis: Most Improved for the Year and Teacher’s Pet (top-scoring team).
