Training for the gold
We help teams win (and have fun).
Your Rocky moment
Is your team ready?
No ho-hum trainings here! Our training recipe includes motivation, occasional kicks in the pants, sprinkles of reality, and a lot of fun. We’ll help you empower your teams to create customer experiences that defy expectations— increasing customer satisfaction, improving loyalty, and growing revenue.
Onsite staff development
Looking for a place to begin? Here it is. We’ll spend a few days onsite with your team working on the skills that are most important to you. Getting to know your team with a live, face-to-face session is the first step in building trust and a strong foundation.
Call coaching program
Change only occurs when teams know they’re accountable to a set of expectations. Pivot’s call coaching program assists companies by listening to live calls and providing objective data to point out where teams need help.
Our reinforcement program is important to help staff put what they’ve learned into action and allows them to retain more information for longer periods of time. They’ll receive regular emails and attend monthly webinars to keep their skills fresh and minds focused.
Go at your own pace. Our online courses are a great way to keep your team trained throughout the year. We integrate different learning methods to keep things fun and fresh! Looking for CPNI and Red Flag Rule training? Don’t worry, we offer that, too.
We learn about your team and schedule onsite or virtual training sessions.
Our onsite trainings are filled with interactive activities and discussions. We rotate within multiple groups so that everyone learns from one another’s success.
Post training follow-up
After completing onsite training, we collect feedback and develop an action plan for reinforcement to help your team further integrate their training into the way they work.
Ready to build your brand?
Excellent! We can’t wait to share your story and learn about the things that make you distinctive.
“This training is a must. Investing the time and training in your employees through Pivot is not only going to empower and encourage them to do their job, but to go the extra mile. It’s great knowing that my employer wants to invest in me so I have the chance to grow in the company.”Mid-Rivers Communications
Let’s partner up!