CX wins customers’ hearts
Build a great customer experience from start to finish.
CX backwards is eXCellence!
What can CX do for you?
Customer Experience, or CX, is the way to win the hearts and minds of customers in today’s competitive marketplace. Set your company apart through the experience your employees deliver at every touchpoint. You will gain happier customers and employees. Ready to transform your CX? Pivot is here to help you.
Customer Experience offerings
Build a strong foundation. Get your team together for personalized training from our certified CX experts. Maintain excellence with consistent reinforcement tune-ups.
Go on an adventure. We will map out each stage of your unique customer journey and better understand needs and perceptions.
Accountability & metrics
Set standards, receive helpful feedback, note improvement, and measure your success by asking customers the important questions. Your custom dashboard awaits!
Engaged employees = happier customers
All aboard! We are your tour guides. Pivot’s proven CX approach inspires employees, uncovers improvements, and guides you through defining an amazing experience for both customers and employees.
What can we achieve together?
- Greater customer satisfaction and loyalty
- Better processes
- Consistency through a defined experience model
- Simpler, easier experiences
- Better employee experience and engagement
Find out how to better serve customers by mapping out their journey and perceptions. Pivot leverages its insight into the broadband industry to help you identify touchpoints along a customer’s journey and then assess that journey by surveying both employees and customers.
Design meaningful touchpoints that meet the standards of the CX program you set. Based on the journey mapping, Pivot will work with your team to identify and solve issues within your CX, helping you define what that CX should be and training your employees on how to deliver it.
Coach employees on the CX standards set. Measure the impact of the program. Draw from data to determine the impact of your work and opportunities for improvement. Utilizing Pivot’s proven Call Coaching and Voice of the Customer programs, we help you coach your team and make adjustments based on real calls with customers, surveying, and CX metrics.
Any transformation takes commitment and reinforcement. Our team comes alongside you to provide recommendations and guidance to keep your team focused and energized.
Ready to build your brand?
Excellent! We can’t wait to share your story and learn about the things that make you distinctive.
Let’s partner up!