Pivot’s Aaryn Slafky dropped some knowledge on employee + customer experience at NTCA’s RTIME conference a few weeks ago. Here are some highlights:
- The number one influencer of customer loyalty and perception? Their experience.
- Employees directly impact the experience, yet a recent Gallup poll found that only 31% of employees feel engaged at work.
- Meaningful values that describe the desired experience shape company culture and rally teams around the same purpose.
- Holding people accountable to living out those values leads to memorable experiences for customers and employees alike.
- Use Pivot’s Culture Reality Check to assess your company culture and identify where there may be opportunities to develop. Contact Aaryn to get your free copy and book a free 30-minute consult to unpack your results.
