TRANSFORM HOW YOUR EMPLOYEES SERVE YOUR CUSTOMERS
Customer Experience, or CX, is the way to win the hearts and minds of customers in today’s competitive marketplace. Our metrics prove that the changes we help you make have a positive impact on your bottom line, your customer satisfaction, and your employee culture.
Pivot’s certified CX professionals will guide you through the process. You will gain both happier customers and employees and a healthier company overall.
FOUNDATIONAL CX TRAINING & REINFORCEMENT
Pivot will introduce why CX is important and what it is to your employees, leaving them inspired and energized about making changes.
Pivot will help you identify touchpoints along a customer’s journey with you and then assess that journey by surveying both employees and customers.
EXPERIENTIAL DESIGN & IMPLEMENTATION
Based on the journey mapping, Pivot will work with your team to identify and solve issues within your CX, helping you define what that CX should be and training your employees on how to deliver it.
CX ACCOUNTABILITY & MEASUREMENT
Utilizing Pivot’s proven Call Coaching and Voice of the Customer programs, we help you monitor and make adjustments based on real calls with customers, surveying and CX metrics.
Any transformation takes commitment and reinforcement. Our team comes along side you to provide recommendations and guidance to keep your team focused and energized.
What Clients Say
We're lucky to be able to partner with Pivot – a company made of people who have the industry knowledge and experience to put forward the data, but also make it exciting, engaging and worthwhile.
Let’s start the conversation
Something made you read all the text on the page—some need, some opportunity, some burning issue your company has. We’d love to hear more about you and have the chance to tell you more about us. Where do you want to go? We’re ready to help you get there.