It’s that time of year again—mid-year reviews are coming to your inbox.
When it comes to call coaching, this is the perfect moment to pause, reflect, and refresh. Did you know that organizations that continuously update their coaching programs see up to 25% improvement in employee performance and significantly higher customer satisfaction scores?
Now is the time to:
- Make sure you’re getting the most out of your criteria.
- Set new goals, or even stretch existing ones.
- Focus on any areas you’d like to strengthen—whether that’s building confidence, refining soft skills, or boosting efficiency.
On the Voice of the Customer (VOC) side, we encourage you to take a proactive approach. Companies that actively listen and act on customer feedback enjoy up to 55% higher customer retention rates!
Make sure you’re:
- Navigating Splashboard effectively.
- Developing a clear plan to act—not just react—to what customers are telling you.
- Turning feedback into action—it’s one of the most powerful ways we can strengthen trust and loyalty.
Have any questions or want to dive deeper into your goals, Call Coaching or VOC strategy? Nicole is here to support you. Let’s go!
(Stats from on-the-floor call coaching: mckinsey.com. Stats from acting on VOC feedback: opensend.com)
