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CPNI & Red Flag

Professional Development Program

Broadband Fund (coming soon! Choose this option for more info)

Broadband Fundamentals

o Perfect for those new to the industry to gain a broad understanding of the industry. Make this course a routine part of your new employee onboarding to set up new team members for success and hit the ground running. Topics include types of providers, terminology, a high-level network design overview and technology, common equipment, understanding speeds, industry regulation and more.

Pricing

This course will be $199 per learner.

Class is in session!

Customer Proprietary Network Information (CPNI) and Red Flags Rule Compliance Training doesn’t need to be a painful experience.

Educate and empower your team with Pivot’s annual CPNI and Red Flag Compliance Training delivered on our unique, online learning platform that will help you thoroughly and efficiently meet your regulatory requirements.

Two separate classes allow you to get exactly the right amount of training.

CUSTOMER PROPRIETARY NETWORK INFORMATION (CPNI) TRAINING

The FCC sets rules for precisely how carriers may access, use, or disclose CPNI. All telecommunication employees with access to consumer data are required to be trained on CPNI at the time of hire and then annually, not later than March first, thereafter on the proper handling of personal network information. This course is intended to help telecommunications companies meet this training mandate.

Topics to be discussed include:

Common terms and definitions
Restricted CPNI
FCC Enforcement
Acceptable CPNI
Opt In/Opt Out
CPNI Compliance
Changes over past year (if applicable)

Pivot’s CPNI training pertains to Federal legislation that is overseen by the FCC. Certain states have started passing their own legislation regarding consumer protection at the state level. If you’re unsure whether your state has adopted their own legislation, please check with your company compliance officer or legal counsel.

RED FLAGS RULE TRAINING

The Federal Trade Commission (FTC) established the Red Flags Rule to help businesses identify and prevent identity theft. Telecommunication providers are among the many businesses that must comply with the rules by maintaining an identity theft program and providing annual training to their employees. It’s important that employees understand and do their part to protect customers’ data. They must also be able to recognize and react to the red flags of identity theft.

Topics to be discussed include:

Suitable responses to detected red flags
Possible red flags identified by the FTC
Personal requirements for employees
Requirements and responses to prevent fraud and limit damages
The role of your board of directors

Pricing

Sign up for both and save!

Employees Enrolled	CPNI	RFR	Both Courses
49 employees or less	$990	$660	$1,430
50- 75 employees	$1,320	$990	$2,090
76+ employees	$1,650	$1,320	$2,750

Registration Type

Course Subscription

The CPNI and Red Flags courses are annual subscriptions for your entire company. Each participant will access their individual password-protected dashboard and complete training on their own. They are required to complete 98% of the training and achieve a score of 85% or higher on the quiz to receive a Certificate of Completion that includes their name and date of completion. Learners may download course completion certificates from the learning management system to provide to their compliance officer for their records.

Your entire company will have access for the period you choose and then you may enroll new employees throughout the same calendar year for no additional cost.
FAQs

CPNI and Red Flags Compliance Courses are available as an annual company subscription based on company size. Your entire company will have access for the period you choose and then you may enroll new employees throughout the same calendar year for no additional cost.

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Company Name

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Next steps(Required)

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I need more information first

Excellent, we are happy to help! Please complete the information below.

Upload Participant File

Accepted file types: xlsx, Max. file size: 128 MB.

To enroll participants in the program, please download and complete the Excel template here. Once complete, please save and upload the file using the “Choose file” button above. Don’t know your list yet? Fear not, leave this blank for now.

Special Requests

Group Manager(s)

First name

Last name

Email address

PROFESSIONAL DEVELOPMENT PROGRAM (PDP)

Active Listening

Strengthen your active listening skills. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Empathy

Use empathy to deepen your connection with customers. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Consumer Expectations

Understand changing consumer expectations. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Sales

Sell without sounding like it. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Difficult Customers

Learn how to deal with difficult customers. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Retention

Retain customers on upgraded packages after the immediate need passes. Industry-specific content designed to develop and strengthen soft skills. Available a la carte or as part of the six-course professional development program(best value).

Name

First Last

Company Name

Job Title

Phone

Next Steps(Required)

I am ready to sign up!

I need more information first

Terms & Conditions: I agree to join Pivot’s virtual professional development program. I acknowledge that I will be billed on a per learner basis. A follow-up email confirmation will include full program terms and conditions.*

To enroll learners in the program, please download and complete the Excel template here. Once complete, please save and upload the file using the “Choose file” icon below. (If you are unable to upload the file at this moment, please submit the form without it, and we will be in touch soon to collect this information.)

Upload Participant File

Accepted file types: xlsx, Max. file size: 128 MB.

To enroll learners in the program, please download and complete the Excel template here. Once complete, please save and upload the file using the “Choose file” button above. (If you are unable to upload the file at this moment, please submit the form without it, and we will be in touch soon to collect this information.)

CPNI/Red Flag

Pricing

1-49 participants: CPNI only – $990
1-49 participants: Red Flag only – $660
1-49 participants: Both classes – $1,430
50-75 participants: CPNI only – $1,320
50-75 participants: Red Flag only – $990
50-75 participants: Both classes – $2,090
76+ participants: CPNI only – $1,650
76+ participants: Red Flag only – $1,320
76+ participants: Both classes – $2,750

Pricing(Required)

1-49 participants: CPNI only

1-49 participants: Red Flag only

1-49 participants: Both classes

50-75 participants: CPNI only

50-75 participants: Red Flag only

50-75 participants: Both classes

76+ participants: CPNI only

76+ participants: Red Flag only

76+ participants: Both classes

Payment method(Required)

Pay by credit card now

Invoice me

Professional Development Program

Pricing

$439/learner for all 6 courses
$88/learner per course

Testimonials

“Thank you so much for putting together a course that I felt was refreshing and exceptional. I have taken many courses as I am always mindful that those of us answering the call initially represent the company and set the tone. Some of those courses had me walking out wondering if the instructor had ever been a CSR. Over the past few days as I have taken your Active Listening Course I actually wanted to listen! I am already more conscious of the way I listen both at work and at home, which are actually the same location right now!”
–Brenda K, RTC (Parshall, ND)

“The CX course program by Pivot is an incredible resource for employees in all departments within our company. The curriculum is easy to follow and the variety of course formats keep it interesting and engaging. I also believe this is beneficial in everyday life.”
–Vickie L., CSR Manager, SC Telcom (Medicine Lodge, KS)

Active Listening Course Quantity

Price: $88.00

Quantity