Pivot Prez Jeremy Graves just wrapped up a project with the fantastic team at Arriva, a broadband provider bringing high-speed internet to the small towns of Mississippi and Georgia.
The challenge?
Take a group of kind, hardworking CXRs (customer experience reps) who’ve never thought of themselves as “salespeople”… and help them gently guide customers toward better, faster internet.
- No pressure.
- No jargon.
- No soul-crushing scripts.
The bottom line: We built a sales training program that feels more like Dolly Parton meets The Revivalists—big-hearted, full of purpose, and with just enough groove to make you feel brave and nerf guns to keep you awake.
Go deeper: Read Jeremy’s trip report here, and get the ball rolling on an employee training visit here.
