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West River Telecom (WRT)

Dare to be different: North Dakota telco reimagines its processes to put people first

Today’s customers are used to same-day delivery and instant gratification—so delivering anything less than speedy service can easily cost you their business. That’s exactly what was happening with some of West River Telecom’s member-customers, until WRT decided to take a people-first approach to one of their key customer touchpoints.

Hazen, ND


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Ready to take your CX to the next level?