Whenever you enter the creative process, you’re forging a path into the dark woods in order to discover the unknown. Today, we discuss creativity leadership, embracing uncertain outcomes, and beekeeping with special guest Rachel Getsinger, Pivot’s Design Director. Tune in to learn why good relationships are essential to creating good ideas and why it’s important […]
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And no, we’re not talking about social media influencers. Today, we’re discussing leadership coaching, team dynamics, and Amish bakeries with special guest (and star baker) Nicole Cochran, Pivot CX Programs Manager. Tune in to get the scoop on the “internal influencers” who are unconsciously leading your team—for better or for worse—and learn how to help […]
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Nope, it’s not a misspelling. On today’s episode, we’re getting a little weird with Pivot Account Executive Michele Jones, who is teaching us all about ‘oddvertising’ and why more brands should let loose and give it a go. Tune in for a lively conversation about departure roulette, risk-taking, and a few really bad attempts at […]
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In a saturated market, what’s the “secret recipe” for marketers to cut through the noise and stand out from the competition? According to Kaitlyn Bonds, Creative Director of Cumberland Connect and our guest on this week’s episode, it’s not rocket science. Tune in to hear how Cumberland Connect built trust, loyalty, and word-of-mouth recommendations by […]
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Let’s say your org is delivering a poor customer experience…is that an employee problem, or a you problem? Special guest Aaryn Slafky, Pivot VP of Customer Experience, is here to give you the rundown. We’ll talk about building your empathy muscle, quiet quitting, and what employee experience has to do with CX. Oh—and why Aaryn […]
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What if we told you everyone in your company works in sales—from your service reps to your marketers to your actual sales team? That’s the philosophy of Ben Bonds—Pivot Business Development Account Executive, and our guest on this week’s podcast. Tune in to hear the rationale behind Ben’s bold statement. By the end of the […]
Go to episodeBonus, Bonus! We hope you enjoy this recent conversation we had at Pivot. While we can’t really predict the future, here’s what we know for SURE: the broadband industry will be growing at a record pace, consumer behaviors will change, and your team will have new challenges to tackle. To help you prepare for the […]
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When it comes to making business decisions, do you go with data or your gut? According to Steve Boespflug, Pivot Senior Insights Manager and this week’s special guest, there’s room for both! That’s because great research starts with a great hypothesis (a.k.a. your gut instinct)—and the data you collect can inform everything from customer experience […]
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“It doesn’t matter if you have great talent if you’re not rowing in the same direction.” Profound, right? We credit this wise saying to Sandee Buysse, Pivot Director of Marketing Operations, and this week’s special guest. With 29.5 years in the telecommunications industry, Sandee has plenty of knowledge to share. Tune in to hear what […]
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That’s right, the jig is up. Anyone can be a writer. Really. Just ask Andy Peterson, Pivot Senior Copywriter—our guest on this week’s podcast. Tune in to hear Andy demystify the world of copywriting, learn helpful tools for communicating clearly and finding your unique voice, and find out why good writing is like ESP.
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