About the client:
Westfield Gas and Electric is not your typical electric and gas utility. Having identified the need to diversify their revenue streams, the company began offering gigabit broadband in 2016 to the communities they had served with utility services for more than a century.
WG&E wanted to train their staff on how to provide customer service to a new industry, broadband, in a competitive environment. In doing so, they wanted to rely on an agency with experience in the broadband industry.
How we helped:
Pivot provides multiple onsite trainings covering a diverse range of topics to their entire company each year, reinforcement training, and call coaching services. WG&E successfully launched broadband and VoIP services, and the relationship between Pivot and WG&E has grown into a trusted partnership.
We helped WG&E with research, too. See our WG&E research case study.