Enhancing customer experience, accountability and revenue growth
A person walks into a shop. It sounds like the start of a joke, and sometimes, unfortunately, it is. Potential customers walk in, and now what? What do they see? Who engages them (or ignores them)? How do you educate them about your products and services and encourage them to choose you among a congested landscape of competitors? What is their experience? We’re passionate about these questions. You may call it sales, but at Pivot, we’re partial to the phrase “customer experience.”
How do you make sure your customers are having the best experience possible? At Pivot, we start by asking our favorite question—”Where do you want to go?”—and seek the answer from organization leaders by listening to the story they’re telling and the goals they have. The most successful stories have been written when we start by dreaming about the perfect customer experience with a company’s leadership team. Once the goals are in place, your front-line staff learn from our experienced team how to engage customers in new and memorable ways that lead to revenue growth. The message across your organization becomes “Everyone plays a part in helping the company grow.”
A person walks into a shop. Now it’s not a joke. Now you’re in business.
Pivot’s customer engagement program uses robust training and performance feedback systems that will help your teams improve their call and install performance, increase customer satisfaction, foster customer loyalty, become a happier and more well-informed staff, hold each other accountable, and increase revenue.