Electric co-op
You do the work. We make sure your members notice.
Pivot is the one team you need for help with your brand, communications, members and member service team.
Electric co-op
You do the work. We make sure your members notice.
Pivot is the one team you need for help with your brand, marketing, members and customer service team.
Whatever you’re dealing with, we’re here to help.
Communications and member experience for electric cooperatives. Small teams. Full range of services.
What challenge are you facing?
Members don’t notice or recognize your brand
Brand and positioning. Identity, messaging, member-facing materials.
The annual meeting doesn’t fill the room
Member engagement: Invite campaign, program, video, follow-up.
Solar is knocking at the door
Member education. DER and EV programs, campaigns, explainers.
Rates are changing (and nobody’s going to like it)
Rate change communications. Member letter, FAQ, frontline script, board deck.
The lineman opening has been posted for months
Recruitment and workforce. Employer brand, hiring campaigns, retention.
You’re launching fiber internet and starting from zero
Broadband launch. Branding, launch campaign, take rate, and the CX behind it.
Members find out about the outage on Facebook
Outage communications. Proactive alerts, social response, restoration updates.
Your customer support could use some support
Frontline training. Service standards, scripts, coaching.
My teams aren’t on the same page
Culture and alignment. Internal brand, training, culture programs.
“Professional, thorough, brought a level of expertise to the process that was exactly in line with what we needed. We chose Pivot for this project because we know the type of work the team has done for us on other projects. Once again, we were not disappointed.”
Brian Lacy, VP of Member Engagement & Communications
Cullman Electric Cooperative
Nobody shows up with just one challenge
That’s what we’re built for
Pivot is part of the NRTC family of companies
The cooperative technology partner for rural electric and broadband providers across the country.
From our team, about your market
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You can’t out-price Starlink. So stop trying.
“We matched their price. We’re faster on paper. We still lost forty households to a dish this spring.” That’s what I heard from a general manager at a conference last…
One call, and it’s handled
Tell us what’s going on. Ben has spent years connecting broadband and electric providers with the right people at Pivot. Let’s set up a call.
Pssst! We believe in the work you are doing, and are happy to talk with you about your needs even if it doesn’t put $$ in our pocket.