Broadband providers
For rural internet providers working 10x as hard
We’ve got you.
Broadband providers
For rural internet providers working 10x as hard
We’ve got you.
You’re deploying fiber to a town that doesn’t know your name.
Trying to hit aggressive take rates with a team of two. Going up against competitors with deep pockets, and even deeper discounts…ones you can’t afford to match.
It’s a lot to carry. But you have a partner who has been here before.
Marketing and CX for broadband providers. We help small teams punch above their weight, because we believe rural communities deserve it.
What challenge are you facing?
Construction is complete and your take rate won’t budge
Subscriber acquisition. Pre-registration, launch campaign, door-to-door support, win-back.
“Local” isn’t the differentiator it used to be
Marketing strategy. Effective means for demonstrating the differences no national provider can touch.
An overbuilder is coming to your town
Competitive response. Positioning, retention campaigns, offer strategy.
A satellite costs less and subscribers are going cheap
Speed-and-reliability proof, comparison messaging, pricing and plan architecture.
Every provider in the market says the same things
Brand and positioning. Identity, messaging, customer-facing materials.
Signing up for your service is too complicated
Digital experience. Website, checkout, self-service, portal.
The install runs late and nobody calls the customer
Customer experience. Journey mapping, service standards, proactive communications.
Your experience depends on whoever answers the phone
Frontline training. Service standards, scripts, coaching.
You’re great and nobody outside the county knows it
Testimonials and proof. Customer video, social campaigns, word-of-mouth at scale.
“The Pivot team really understands what broadband providers like us are trying to accomplish. They can provide insight and perspective that is difficult to achieve alone with a view of only your own company”
Mike Neverduskl, Network Operations Manager
Cumberland Connect
Nobody shows up with just one challenge
That’s what we’re built for
Pivot is part of the NRTC family of companies
The cooperative technology partner for rural electric and broadband providers across the country.
From our team, about your market
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You can’t out-price Starlink. So stop trying.
“We matched their price. We’re faster on paper. We still lost forty households to a dish this spring.” That’s what I heard from a general manager at a conference last…
One call, and it’s handled
Tell us what’s going on. Ben has spent years connecting broadband and electric providers with the right people at Pivot. Let’s set up a call.
Pssst! We believe in the work you are doing, and are happy to talk with you about your needs even if it doesn’t put $$ in our pocket.